Frequently Asked Questions
Is the Lavani™ Dual Bikini Shaver suitable for sensitive skin?
Yes. Lavani™ is designed to be gentle and help minimise irritation, redness, and razor burn, making it suitable for sensitive areas when used as directed.
Can I use this on other areas of my body?
Yes. Lavani™ can be used on the bikini line, legs, underarms, and other areas. The smoothing head can also be used for gentle facial hair removal.
Will this work for coarse or thick hair?
Lavani™ is designed to handle a range of hair types. For best results on thicker hair, move slowly and avoid pressing too hard to allow the shaver to glide smoothly.
Is it waterproof?
Yes. The device is waterproof and safe to use in the shower. Always ensure it is dry before charging.
How long does the battery last?
A full charge lasts up to 8 hours. The shaver is rechargeable via Type-C for convenience.
Where do you ship from?
All orders are shipped from our Australian warehouse.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 business days depending on your location within Australia.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at contact@lavaniwellness.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.